The 10X Difference
The Triple Zero Promise
Zero Ghosting · Zero Surprises · Zero Lag. Three commitments in every engagement agreement — each one backed by a guarantee that costs us money if we break it.
Why We Put It in Writing
Almost every business owner who comes to us tells a version of the same story: an accountant who stopped replying, a bill that was bigger than the quote, a report that showed up too late to matter.
None of those are technical failures. They are service failures — and they are fixable with standards, not promises. So we wrote the standard down, attached a consequence to each part, and put it in the contract.
The Three Zeros
Zero Ghosting
The old way
The #1 complaint owners bring us about their last accountant: "They just stopped answering." Questions sat for weeks. Tax season went silent. Decisions waited on a reply that never came.
Our commitment
You get a response within 24 hours — every message, every time.
The guarantee
If we go dark on you, we credit your account $100. No argument, no fine print.
Zero Surprises
The old way
The invoice that grew when nobody was looking. Hourly billing punishes you for asking questions — so owners stop asking, and small problems become expensive ones.
Our commitment
Fixed monthly pricing, agreed in writing before we start. Questions are included, not metered.
The guarantee
If a bill ever shows something we did not agree to in advance, you do not pay it.
Zero Lag
The old way
Financials that arrive six weeks after month-end are history, not information. You cannot steer a company looking that far backwards.
Our commitment
Reports delivered on the agreed schedule — closes, filings, and deliverables on time.
The guarantee
If we miss a deadline we committed to, that month is 10% off. Automatically.
The Triple Zero Promise lives inside how we run the company — part of our EOS® operating rhythm, inside the Triple ISO-certified management system that gets audited every year.
Triple Zero FAQ
Is the Triple Zero Promise in the contract?+
Yes. The three zeros and their guarantees are written into every engagement agreement — they are commitments with consequences, not marketing copy.
Does it apply to every service?+
Every engagement, every location. Bookkeeping, tax, payroll, AP/AR, cash flow, and fractional CFO work all carry the same three zeros.
What counts as "going dark"?+
Any message from you that goes unanswered for more than one business day. An acknowledgment with a clear timeline counts as a response; silence does not.
Why promise refunds at all?+
Because a promise without a consequence is a slogan. Putting money behind each zero keeps the standard honest — and it is exactly how we would want to be treated as clients.
Tired of being ghosted by your accountant?
Book a free Discovery Meet. We'll review your books, your structure, and your goals — and tell you what we'd actually do. No pitch, no pressure.
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